Refund policy

Change of Mind

We do not offer refunds for change of mind, including but not limited to:

• Incorrect size or colour chosen
• No longer wanting the item
• Finding the item cheaper elsewhere

Please choose carefully before purchasing.

Faulty, Damaged, or Incorrect Items

If your item is:

• Faulty
• Damaged in transit
• Not what you ordered

Please contact us within 7 days of receiving the item with:

• Your order number
• A description of the issue
• Photos or videos where applicable

We will assess the issue and, where required under the ACL, offer:

• A repair
• A replacement
• A refund

The remedy offered will depend on whether the issue is considered a major or minor failure under the ACL.

Major vs Minor Faults (ACL Explained Simply)

• Major fault: You are entitled to choose a refund or replacement
• Minor fault: We may choose to repair, replace, or refund

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they are faulty:

• Helmets
• PPE (including gloves, armour, boots, and protective clothing)
• Items that have been worn, used, or show signs of use
• Clearance or sale items (unless faulty)

Proof of Purchase

All refunds, replacements, or repairs require proof of purchase, such as:

• Receipt
• Order confirmation
• Bank or card statement

Refund Processing

Approved refunds will be processed:

• To the original payment method
• Within 5–10 business days, depending on your bank or payment provider

Return Shipping

• If the return is due to a fault or error on our part, we will cover reasonable return shipping costs.
• If the return is approved for other reasons (where applicable), return shipping costs are the customer’s responsibility.

Contact Us

If you have any questions about refunds or returns, please contact us via our website or customer support channels.